THE TRANSACTIVE MEMORY SYSTEM AND GROUP LEARNING

Marcelo Ribeiro Silva, Claudio Cesar da Silva, Letícia Rodrigues da Fonseca, Luiz Carlos da Silva

Resumo


The objective of this article lies in the understanding of the learning process that occurs in cross-functional groups in automotive companies in light of the Transactive Memory System (TMS). The specific objectives describe the working methodology applied for the operation of multifunctional groups and its relation to learning; the main factors that facilitate group learning and the moments which there was evidence of group learning. The research methodology used is qualitative and exploratory approaches due to the fact those approaches has been less explored in the academic environment. Two different organizations were investigated: the first one is a multinational which works with a strategy of offering complete innovation product, and the other with strategy of offering incremental innovative products for the automotive industry. The results indicated that the fact TMS acts as an important facilitator of group learning.


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DOI: http://dx.doi.org/10.21714/1984-6975FACES2016V15N2ART3098

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Revista de Administração FACES Journal
ISSN 1984-6975 (online)
Classificação Qualis-CAPES - B2