A Sociotechnical Perspective on Innovation in Services

Josivânia Silva Farias, Eduardo Raupp de Vargas


The objective of this paper is to discuss the concepts of services, innovation and Techno-Economic Networks (TEN) and to come up with a sociotechnical framework to the analysis of innovation in the service sector. Two presuppositions serve as guidelines for this analysis: first, service may be seen as a socio-technical result and, therefore, suitable to be studied in an integrative innovation approach; second, the TEN has a socio-technical view of innovation phenomena, without a dualistic view of technological and non-technological innovations. Concepts of innovation are discussed and this is followed by a discussion of the characteristics of services and the TEN, in order to articulate this approach for research work in the service sector. The paper involves a proposal consisted in exploring and describing pertinent literature to the theme, as well as making proposals that may become component issues for a agenda in the innovation in services research field.


Services; Innovation; Innovation in services; Techno-Economic Network; Actor-Network Theory

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DOI: http://dx.doi.org/10.21714/1984-6975FACES2013V12N4ART1575


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Revista de Administração FACES Journal
ISSN 1984-6975 (online)
Classificação Qualis-CAPES - B2